Technical Support Engineer

  • 13th month pay & Holiday allowance
  • Bonus Program
  • 26 holidays
  • Training & Learning opportunities
  • Laptop & Smartphone
  • 32-40 hours p.w.

Your job

As a Technical Support Engineer in IT Operations, you are mainly supporting our users at our Amsterdam or Utrecht office. You will be responsible for: the second line IT support, preparing workstations for new joiners, replacing laptops, reporting hardware failures to the suppliers, carrying out simple hardware repairs/replacement, processing support requests and charging services to internal teams.


Your team

You will be part of the department Local Technology Services (LTS) within the Operations Shared Services, part of Accenture Technology. The team exists out of 13 colleagues that work together on supporting our users with any IT support.

Accenture Operations has a can-do attitude when it comes to our clients’ needs. We live in an age of fast and dynamic technological developments; prospective business success depends on the company's ability to adapt and evolve.

You will work with talented international experts to understand the practical challenges of modern business and find the best way to achieve that – using ingenuity and a set of tools that are continually changing. In the end, our high-profile clients get the platforms and systems they need for their business to run smoothly and operate with high performance.

Your background

  • Has an (MBO) degree related to ICT administration and 0-3 years of working experience: this is considered a starter position;
  • Is customer friendly, stress resistant, eager to learn, pragmatic and can work both in teams as well as independently;
  • Native Dutch proficiency and fluent in English;
  • Is Microsoft Certified, most preferred on Windows 10, networking essentials or planning to get certification within next months and has an ITIL Foundation Certification or planning to get within short term;
  • Has a Dutch driver’s license B and is willing to work on different Accenture locations when needed;
  • Availability on short term.

Our offer

Accenture is a marvelous place to work - and keep learning. By joining us, you'll become part of a global company with a world-class brand and reputation. Besides the work we do for our clients, we're proud of our vibrant, diverse workplace culture: we believe in openness and honesty, fairness and equality, common sense, and realism. We want to get to know the real you and help you explore and grow - whatever it is you're great at. So you will always have lots of learning opportunities (formal and informal) to improve your role-specific skills and expertise.

Interested?

Are you ready to join Accenture for a career where you can be yourself and do what you love? Apply now via the button below and change the world around you. We are ready when you are! Please note we only accept candidates with a native or near native Dutch proficiency.

Questions? Connect with Sabine Berger, via sabine.berger@accenture.com

Application process

Applying for jobs can be both exciting as overwhelming - and we believe it is crucial that you know where you stand during your application, and what the next steps are. Our process is short - but thorough - and we'd like to get to know you, and see if we are a great fit.

Apply

Found a fitting vacancy or role? Great! Apply by sending in your CV and cover letter and let's get started. Contact our recruiters in case of questions, they are here to help and guide you.

Assessment

Play a set of neuroscience-based games that objectively measures cognitive and personality traits to assess if you match the job. Remember, there is no right or wrong way to play the games - because every trait makes you a great fit for a specific job.

First interview

During the interview, we'd love to get to know you and see if there is a match with our brand and brand values. We will discuss your ambitions and past experiences and tell you all you want to know about the role and Accenture.

Second interview

In the second interview, our senior management would love to get to know you. We will continue to discuss your ambitions, past experiences and we can answer any question you have about the position and work at Accenture.

Offer

If we are both happy to proceed after the interviews, we'd like to make you an offer to join Accenture. We hope we can welcome you soon as a new colleague!

Onboarding

We'd like to welcome you to Accenture and are excited that you have accepted our job offer and agreed upon your start date. You will meet all the new joiners and start your career at Accenture.