Service Design Strategist - VanBerlo

  • 13th month pay & Holiday allowance
  • Bonus Program
  • 26 holidays
  • Training & Learning opportunities
  • Laptop & Smartphone
  • 32-40 hours p.w.
Apply now

We are currently looking for an experienced and talented service design strategist to expand our team. Someone with work experience who has proven to make an impact by strategically applying service design methodologies.

Your job

You help our clients stay relevant in a rapidly changing world by exploring, creating and realizing future value propositions. These can be both physical and digital: you create the right mix between product range, service concepts and customer experiences. This is how you transform the portfolio and brands of our customers.

This is only possible by understanding the needs of users and stakeholders. You combine this with brand strategy and a business perspective. You oversee trends, identify latent needs and analyse user experiences. You translate these insights into clear visual synthesis, such as Customer Journey Maps.

With your analytical insight and service design skills you contribute to identifying strategic opportunities and you are the one who is able to create new services and to present them visually and verbally. From the first idea to a detailed service blueprint. You work closely with various colleagues throughout the process and remain involved up to and including the realization of concrete physical and digital touchpoints.

Your team

When joining VanBerlo, you will be a new member of a family of 90+ enthusiastic, inspiring colleagues from a multitude of disciplines and cultures. You will be able to work in beautiful renovated industrial buildings which will definitely inspire you in your work.

Not only VanBerlo is breathing different cultures, our clients do also. We help a wide range of international clients that trust us in our work. Clients that are just starting their business or are part of large corporates. We don't make a distinction, because in the end we have both the same target: help the clients of our clients.

And being part of the global Accenture community, you can expect that the employment conditions are very attractive and learning opportunities are only limited by your own imagination.

Who we are

VanBerlo, is one of Europe's leading agencies in strategy, design and implementation. We work with clients to turn ideas into tangible business results. Our innovative products, communications and branding have created the difference for our customers for 35 years.

It is important to know that VanBerlo is now part of Accenture. VanBerlo will be your home, but you will also be an official member of the global Accenture community and have access to all related benefits! For more information, visit www.vanberloagency.com   or www.accenture.com.

Your background

  • Master's degree in strategic service design (TU Delft IO: SPD, DFI or similar)
  • Relevant work experience as a service designer at a commercial agency (5-10 years)
  • Experienced with the usual tools and ways of working such as design sprints, lean start-up, validated learning. Affinity with contemporary business models, ecosystems and (digital) platforms.
  • English & preferably Dutch (extra languages ​​are a plus)
  • You work co-creatively with (customer) teams. You facilitate and advise with confidence based on your substantive expertise. You are result-oriented and independent. You have good communication and interpersonal skills.

Our offer

  • The opportunity to further develop yourself at a unique agency that combines innovation strategy with realisation
  • Projects for large national and international clients with a complex stakeholder field and global impact
  • An inspiring working environment in which you work together with more than 90 enthusiastic experts

Besides our high-profile, challenging projects and our nurturing work environment, we offer excellent employee benefits, including:

  • A flexible transport arrangement that suits your personal situation (electric car or bicycle, flexible budget including NS business card)
  • An expense allowance
  • Discount on Accenture shares
  • The possibility to work 4 x 9 hours a week

As VanBerlo is part of the large Accenture corporate, you will experience the incredible place to work at - and continue learning. By joining us, you'll become part of a global company with a world-class brand and reputation. Besides the work we do for our clients, we're really proud of our vibrant, diverse workplace culture: we believe in openness and honesty, fairness and equality, common sense and realism. We want to get to know the real you and help you explore and grow what you're great at. So, you will always have lots of learning opportunities (formal and informal) to improve your role-specific skills and expertise.

Interested?

Are you ready to join Accenture for a career where you can be yourself and do what you love? Apply now and change the world around you.
Questions? Connect with us.

Your background

  • Master's degree in strategic service design (TU Delft IO: SPD, DFI or similar)
  • Relevant work experience as a service designer at a commercial agency (5-10 years)
  • Experienced with the usual tools and ways of working such as design sprints, lean start-up, validated learning. Affinity with contemporary business models, ecosystems and (digital) platforms.
  • English & preferably Dutch (extra languages ​​are a plus)
  • You work co-creatively with (customer) teams. You facilitate and advise with confidence based on your substantive expertise. You are result-oriented and independent. You have good communication and interpersonal skills.

Our offer

  • The opportunity to further develop yourself at a unique agency that combines innovation strategy with realisation
  • Projects for large national and international clients with a complex stakeholder field and global impact
  • An inspiring working environment in which you work together with more than 90 enthusiastic experts

Besides our high-profile, challenging projects and our nurturing work environment, we offer excellent employee benefits, including:

  • A flexible transport arrangement that suits your personal situation (electric car or bicycle, flexible budget including NS business card)
  • An expense allowance
  • Discount on Accenture shares
  • The possibility to work 4 x 9 hours a week

As VanBerlo is part of the large Accenture corporate, you will experience the incredible place to work at - and continue learning. By joining us, you'll become part of a global company with a world-class brand and reputation. Besides the work we do for our clients, we're really proud of our vibrant, diverse workplace culture: we believe in openness and honesty, fairness and equality, common sense and realism. We want to get to know the real you and help you explore and grow what you're great at. So, you will always have lots of learning opportunities (formal and informal) to improve your role-specific skills and expertise.

Interested?

Are you ready to join Accenture for a career where you can be yourself and do what you love? Apply now and change the world around you.
Questions? Connect with us.

Apply now

Application process

We believe it is crucial that you know where you stand during your application, and what the next steps are. Our process is short - but thorough - and we'd like to get to know you, and see if we are a great fit. Please connect with our recruiters in case of questions.

Apply

Found a fitting vacancy or role? Great! Apply by sending in your CV and cover letter and let's get started. Contact our recruiters in case of questions, they are here to help and guide you.

First Interview

During the interview, we'd love to get to know you and see if there is a match with our brand and brand values. We will discuss your ambitions and past experiences and tell you all you want to know about the role.

Second Interview

In the second interview, our senior management would love to get to know you. We will continue to discuss your ambitions, past experiences and we can answer any question you have about the position and work at Accenture.

Offer

If we are all happy to proceed after the interviews, we'd like to make you an offer to join Accenture. We hope we can welcome you soon as a new colleague!

Onboarding

We'd like to welcome you to Accenture and are excited that you have accepted our job offer and agreed upon your start date. You will meet all the other new joiners and continue your career at Accenture.

Let's Connect

Dorine Hogendorp

Technology Recruiter & Campus Recruitment Lead