SAP Utilities Retail Technology AdvisorApply now
SAP Utilities Retail Technology Advisor
- 13th month pay & Holiday allowance
- Bonus Program
- 26 holidays
- Training & Learning opportunities
- Laptop & Smartphone
- 32-40 hours p.w.
This is you
You are proactive, entrepreneurial, and service-oriented.
You are a motivated and driven person.
You have an insatiable curiosity for new tech inventions.
Cutting-edge is your comfort zone.
We Are - Accenture Integrated Platform Team (IPT) works with Accenture Market Unit teams in strategic deals providing SAP market differentiation skills and assets, and industry specialisation. Accenture is looking for an SAP expert to be based in Europe. The candidate will be responsible support the European client account teams to shape strategic SAP deals, recommend roadmaps and support business cases definition and then to taking those through sales and into delivery. The candidate will also be expected to develop expertise in Accenture assets and contribute to their constant improvement.
You Are - A skilled utility industry practitioner who knows how to reinvent Customer Experience in the new digital world. You have experience designing and implementing digital transformation in a functional and/or technical capacity with SAP IS-U, CRM / Customer Care focus on business process improvement and/or supporting technical solutions (e.g. in the contact centre, back office and strategic departments of a retail utility). You identify, target, and organize for intelligent customer and retail growth with new connected energy experiences. In fact, every day you are looking for opportunities to challenge the status quo and you are not satisfied with step change. You are a relentless storyteller, inspiring teams with your vision and new way of thinking. You have a proven track record of managing teams and established yourself as a subject matter expert for customer experience and/or operations. You understand that co-location with clients and teams is critical to innovation and you are ready to partner at client sites.
Understand client challenges and articulate the value of transformation in terms of business outcomes
Bring thought leadership on most critical issues Retail Utilities face today, and in the future
Constantly learn and bring new technologies and innovative solutions to our clients
Be a role model and a coach for the next generation of Accenture analysts and consultants
Champion people on your team to succeed professionally and personally
Foster trusted advisor relationships with clients from strategy to technology; from the C-Suite to the front line; for business and IT
Integrate business data to discover new insight and enable evidence-based business decisions
Minimum 7-10 years of experience in the Utility Industry, Customer Service / Customer Transformation project delivery
Minimum 7-10 years of experience with CIS functional transformation (CRM, SAP IS-U)
Minimum 7-10 years of experience in a technical advisory or consulting role
Bachelor Degree, Master Degree or equivalent
Fluent level of English and another European language, as you’ll be working across countries within Europe
Excellent communication (written and oral) and interpersonal skills
Availability to meet travel requirements (max 4 days per week)
Bonus Points If
You have experience in SAP S/4HANA Utilities & C/4HANA solutions (primarily SAP Sales and Service Cloud, Commerce and Marketing Cloud)
It is a plus if you have experience in non-SAP customer experience and billing solutions
You improvise and adapt to lead clients and teams through change and ambiguity
You’ve gained the trust of your clients and partnered with them to: design business process, lead design thinking workshops, develop business case, deliver agile projects, develop new operating model, manage talent and change, co-create intellectual property
We believe it is crucial that you know where you stand during your application, and what the next steps are. Our process is short - but thorough - and we'd like to get to know you, and see if we are a great fit. Please connect with our recruiters in case of questions.
Found a fitting vacancy or role? Great! Apply by sending in your CV and cover letter and let's get started. Contact our recruiters in case of questions, they are here to help and guide you.
During the interview, we'd love to get to know you and see if there is a match with our brand and brand values. We will discuss your ambitions and past experiences and tell you all you want to know about the role.
In the second interview, our senior management would love to get to know you. We will continue to discuss your ambitions, past experiences and we can answer any question you have about the position and work at Accenture.
If we are all happy to proceed after the interviews, we'd like to make you an offer to join Accenture. We hope we can welcome you soon as a new colleague!
We'd like to welcome you to Accenture and are excited that you have accepted our job offer and agreed upon your start date. You will meet all the other new joiners and continue your career at Accenture.