We are the Accenture Service Capability within the Accenture Salesforce Business Group. We develop and implement innovative Salesforce solutions at the client with a focus on providing customer service.
Einstein is the so-called Salesforce AI functionality, that enables Salesforce users to have AI available while working with the system. Within the service area AI can, amongst others, be used to intelligently route customer service request to agents answering them. Moreover, those agents are empowered with powerful AI suggestions to provide fast feedback to the customer. For this internship, however, we will focus on the natural language processing (NLP) capabilities of the Salesforce platform. Using machine learning and natural language processing techniques, Einstein Bots for Service and Einstein Reply can provide powerful suggestions and answers from requests written in free-form text by decoding the content of the customer request.
In this internship you will have the job to: (1) Discover how Einstein Reply and Einstein Bots need to be setup in the system to take full advantage of the features; (2) Determine the minimum business input you need to let this work; and (3) Analyze the current limitations and future possibilities.
Accenture Technology leverages design thinking, industry insights and the latest digital methodologies to help clients innovate, grow and improve their businesses. Our expertise, capabilities and experience mean that our clients (including some of the biggest brands in the world) trust us to find the right solutions for their needs.
Together with our talented international colleagues, we focus on connecting the needs of businesses with the new possibilities that come with technological progress. Because that's where the real challenges are: inventing and testing things that have never been tried before, getting new applications ready for roll-out, and ultimately guiding clients to select and implement the right technologies to transform their businesses.
- Bachelor or Master student in IT, Business IT or related studies
- Fluent in Dutch and English
- Self-starter and independent worker
- Proactive, eager to learn and able to solve complex issues
- Strong analytical skills with a focus on the business value of IT; the ability to communicate the value of IT and the business impact.
- Available for 4-6 months
Accenture is an incredible place to work - and keep learning. By joining us, you’ll become part of a global company with a world-class brand and reputation. Besides the work we do for our clients, we’re really proud of our vibrant, diverse workplace culture: we believe in openness and honesty, fairness and equality, common sense and realism. We want to get to know the real you and help you explore and grow - whatever it is you're great at. So you will always have lots of learning opportunities (formal and informal) to improve your role-specific skills and expertise.
Besides our high-profile, challenging projects and our nurturing work environment, we offer excellent employee benefits, including:
- A compensation and a laptop
- Travel’s allowance
- Guidance by a team of experienced consultants
- An active intern-community
- Expand your professional network
Are you ready to join Accenture for a career where you can be yourself and do what you love? Apply now, specify which position has your preference and change the world around you.
Questions? Connect with Kim Jap Tjoen San via email@example.com
Finding and applying for an internship can be both exciting as overwhelming - and we believe it is crucial that you know where you stand during your application, and what the next steps are. Our process is short - but thorough - and we'd like to get to know you, and see if we are a great fit.
Found a fitting internship? Great! Apply by sending in your CV and cover letter and let's get started. Contact our recruiters in case of questions, they are here to help and guide you.
Play a set of neuroscience-based games that objectively measures cognitive and personality traits to assess if you match the job. Remember, there is no right or wrong way to play the games - because every trait makes you a great fit for a specific job.
During the interview, we'd love to get to know you and see if there is a match with our brand and brand values. We will discuss your ambitions, possible thesis, past experiences and tell you all you want to know about the role and Accenture.
If we are both happy to proceed after the interviews, we'd like to make you an offer to join Accenture. We hope we can welcome you soon as a new colleague!
We'd like to welcome you to Accenture and are excited that you have accepted our job offer and agreed upon your start date. You will meet all the other new joiners and interns and start your career at Accenture!