Internship - Customer Experience and Marketing in New Banking


Do you want to become a part of the world’s leading organization as a graduate intern? To bring your vision to life and help the industry adapt to the changing world of business by building innovative solutions through insight? Start your graduation project at Accenture Consulting and transform your ideas into reality! We are looking for intern(s) (preferably) starting immediately, for a period of 5-6 months and 32-40 hours a week. Are you the perfect candidate?Your jobThe rise of digital banks has changed customer expectations. Digitalization has already delivered a major blow to businesses that were slow to respond to industry changes. Yet there’s more to come. The very concept of (traditional) banking is being redefined as different fintechs and bigtechs enter the financial services industry amidst a rapidly changing technological landscape. Financial leaders at the highest level of the organization must act to harness the power of the Fourth Industrial Revolution for a long-term advantage and increased shareholder value. The need for banks to introduce, reshape, and optimize their customer experience strategies and marketing tactics to meet changing customer demands in the digital world is clearer than ever.How can banks transform themselves to meet the revolution of brand-new customer experiences and marketing strategies within financial services (online / cloud-banking, open platform banking, etc.) to flourish in a future augmented by new technologies? What drives real business value, customer satisfaction, as well as innovation and creativity?Accenture offers you the possibility to experience this new revolution from the front row. You are expected to write a master thesis based on scientific research into the concepts, applications and values of Customer Journey and New Banking within the Dutch banking industry. Next to its theoretical value, the thesis should generate new knowledge and insights that is of direct relevance to Accenture’s Financial Services industry and should strengthens Accenture’s leading position as a global professional services provider.Next to the master thesis, Accenture offers you the possibility to develop your professional skills. Graduating at Accenture is more than just getting your diploma. Among other things, we stimulate our interns to engage in interesting activities such as writing articles, organizing deep dives and round table events, and networking by meeting with and presenting results to experts in the fields. At Accenture, the sky is the limit!Your teamAt Accenture Consulting we change businesses every day using our insights, knowledge and innovative ideas. We get to know our clients and their industries really closely, across our five areas of expertise: Communications, media and technology – Financial services – Health and public service – Products (including pharmaceuticals) – Natural resources and utilities.Together with the world’s leading companies and our talented international colleagues, we take on the challenge of designing and implementing transformative business solutions, using the newest technology.
Your background
  • You are a Master student in the final year of your graduation from university with preferably, but not exclusively, a specialization in Innovation Management, (International) Financial Management, Marketing, Change Management or International Business (& Management)
  • You have affinity with disruptive technologies and the financial services industry
  • You are a team player with excellent communication skills and you are fluent in Dutch and English;
  • You work independently and have a hands-on mentality, you are creative and take responsibility, and you have a strong intrinsic motivation to work on the subject and take ownership over certain areas.


Our offerWithin Accenture we offer you a work environment with a focus on your personal development, in which you will receive a lot of responsibility and will be guided by a team of experienced consultants. You will work together with talented colleagues from all over the world on challenging projects for the highest ranked international businesses. You will also receive a compensation and a laptop.Interested? Are you ready to join Accenture for a career where you can be yourself and do what you love? Apply now and change the world around you.Questions? Connect with Wieke Agricola, wieke.agricola@accenture.com.

Application process

Finding and applying for an internship can be both exciting as overwhelming - and we believe it is crucial that you know where you stand during your application, and what the next steps are. Our process is short - but thorough - and we'd like to get to know you, and see if we are a great fit.

Apply

Found a fitting internship? Great! Apply by sending in your CV and cover letter and let's get started. Contact our recruiters in case of questions, they are here to help and guide you.

Assessment

Play a set of neuroscience-based games that objectively measures cognitive and personality traits to assess if you match the job. Remember, there is no right or wrong way to play the games - because every trait makes you a great fit for a specific job.

Interview

During the interview, we'd love to get to know you and see if there is a match with our brand and brand values. We will discuss your ambitions, possible thesis, past experiences and tell you all you want to know about the role and Accenture.

Offer

If we are both happy to proceed after the interviews, we'd like to make you an offer to join Accenture. We hope we can welcome you soon as a new colleague!

Onboarding

We'd like to welcome you to Accenture and are excited that you have accepted our job offer and agreed upon your start date. You will meet all the other new joiners and interns and start your career at Accenture!