Industry X – Service Design Manager

  • 13th month pay & Holiday allowance
  • Bonus Program
  • 26 holidays
  • Training & Learning opportunities
  • Laptop & Smartphone
  • 32-40 hours p.w.
Apply now

This is you

At Accenture Industry X we are looking for a charismatic new lead for the PaaS - Product-as-a-Service Enablement group. As lead you will look into delivering superior experiences and digital transformation journeys to our "always connected" customers. You will define and develop new services and the artefacts necessary to communicate, iterate and promote them at our clients to drive new sales opportunities. You have a flair for developing strong relationships with client stakeholders, are able to easily establish new connections and expand your network across the Dutch and international Aftersales & Services landscape to develop attractive new opportunities. You like making the complex simple and have a strong appreciation for bringing together research, design, technology, business and organisational considerations and are able to work across the entire end-to-end product and service experience.  

Your Job

You can create connected solutions that evolve clients products as-a-service model, incentivize and integrate service provider ecosystems, enhance aftermarket services such as warranty and maintenance to help our clients improve product reliability and customer loyalty. Your strategy helps our clients navigate the shift from products to outcome-based, as-a-service models and our AI powered solutions collect real time in-service feedback from connected products to increase predictability and profitability of service revenue. You are able to answer our clients questions on;

  • How can we create a differentiated service strategy with optimal cost to serve and delivers high customer satisfaction?
  • More and more of our customers are not wanting to own, how do we change our operating model to be a usage-based model?
  • How do we leverage latest technologies in aftersales to create new service revenue streams?
  • We just launched a new platform for connected services, how can we best operate at scale and increase user adoption of the new platform?

Using your expertise you are able to identify and generate new sales opportunities within existing and prospective clients in the Service domain and to drive the sales process from start to finish. You will build a team of Service professionals around you as you expand your capability and pipeline for which you are able to take full ownership and leadership.

Your team

Our consultants in Industry X are changing businesses every day using deep industry insights, knowledge and innovative ideas. Positioned at the crucial intersection of business, technology and industry, we devise creative new strategies based on trends, insights and data. With an eye for competitive advantage, digital disruption, operating models and the future workforce, we take on the challenge of designing and implementing transformative business solutions, using the newest technology.

Our research-based advice and situational analyses enable our clients to act with speed and confidence. Whether we're investigating complex issues or identifying new opportunities, our work always comes down to one thing: unlocking value and creating real, tangible impacts.

Your background
You have 5+ years of relevant experience in one of the following domains

  • Product as-a-Service (aaS) Transformation (aaS Portfolio, Blueprint & Architecture, Subscription/Service-Based Modeling, Service Platform Enablement & Ecosystem Design and Build, Zero Based Service Operations)

  • Aftermarket & Service Operations Enablement (Service Parts Lifecycle Management, Intelligent Warranty Operations, Intelligent Maintenance & Repair Operations)

  • Platform Operations & Support (Platform Support Operations, Platform Ecosystem Support, Platform Developer Relations and Community Support)

You can leverage on your deep expertise with the ability to articulate through compelling storytelling. You also have a deep understanding of project delivery methodologies around large programs including Waterfal and Agile and are able to easily convert sales opportunities into project deliveries. On top of that you are;

  • Experienced in key focus industries such as Consumer Goods & Services, High-Tech or Industrials.
  • You are passionate about digital transformations and are able to easily convey your enthusiasm across internal Accenture colleagues and clients.
  • Have a Master degree in a relevant area of expertise
  • You are fluent in both Dutch and English and are currently (or planning to be) living  in the Netherlands.
  • You are able to travel to (international) client sites on a frequent basis.

Our offer

Accenture is an incredible place to work - and keep learning. By joining us, you’ll become part of a global company with a world-class brand and reputation.  Besides the work we do for our clients, we’re proud of our vibrant, diverse workplace culture: we believe in openness and honesty, fairness and equality, common sense and realism. We want to get to know the real you and help you explore and grow - whatever it is you're great at. So, you will always have lots of learning opportunities (formal and informal) to improve your role-specific skills and expertise.

Besides our high-profile, challenging projects and our nurturing work environment, we offer excellent employee benefits, including:

  • A flexible transport arrangement that suits your personal situation (electric car or bicycle, flexible budget including NS business card)
  • An expense allowance
  • Discount on Accenture shares
  • The possibility to work 4 x 9 hours a week
  • Flexible working arrangements and working from home possible
  • Wide range of training opportunities
  • Opportunity to volunteer time and skills for the benefit of communities and the environment

Interested?

Are you ready to join Accenture for a career where you can be yourself and do what you love? Apply now and change the world around you.

Questions? Connect with Wieke Agricola through wieke.agricola@accenture.com.

Apply now

Application process

We believe it is crucial that you know where you stand during your application, and what the next steps are. Our process is short - but thorough - and we'd like to get to know you, and see if we are a great fit. Please connect with our recruiters in case of questions.

Apply

Found a fitting vacancy or role? Great! Apply by sending in your CV and cover letter and let's get started. Contact our recruiters in case of questions, they are here to help and guide you.

First Interview

During the interview, we'd love to get to know you and see if there is a match with our brand and brand values. We will discuss your ambitions and past experiences and tell you all you want to know about the role.

Second Interview

In the second interview, our senior management would love to get to know you. We will continue to discuss your ambitions, past experiences and we can answer any question you have about the position and work at Accenture.

Offer

If we are all happy to proceed after the interviews, we'd like to make you an offer to join Accenture. We hope we can welcome you soon as a new colleague!

Onboarding

We'd like to welcome you to Accenture and are excited that you have accepted our job offer and agreed upon your start date. You will meet all the other new joiners and continue your career at Accenture.

Let's Connect

Wieke Agricola

Recruiter