Customer Service Officer

  • 13th month pay & Holiday allowance
  • Bonus Program
  • 26 holidays
  • Training & Learning opportunities
  • Laptop & Smartphone
  • 32-40 hours p.w.

This is you

Entrepreneurial

You are proactive, entrepreneurial, and service-oriented.

Motivator

You are a motivated and driven person.

Curious

You have an insatiable curiosity for new tech inventions.

Pioneer

Cutting-edge is your comfort zone.

Your job

As a Customer Service Officer, you provide functional and/or technical support for resolution of customer incidents, issues, requests and queries. Work together with other support teams or product teams as required to resolve requests/issues in a timely manner. Ensure proper documentation, notification, escalation, tracking and follow up of all tickets. Primary responsibilities are focused on customer contact, not transaction processing.

We are growing a multilingual team in our Accenture office in Heerlen to service clients located all over Europe. This provides you the opportunity to learn from the international teams and further build the team in Heerlen.

This team will be working in two standard shifts: 7:30-16:00 and 9:00-18:00.

You will also be working on-call (24/7 support) for some clients. This is on rotation base with the team and is paid on top of your normal salary.

Your team

Accenture Technology leverages design thinking, industry insights and the latest digital and Security methodologies to help clients innovate, grow and improve their businesses. Our expertise, capabilities and experience mean that our clients (including some of the biggest brands in the world) trust us to find the right solutions for their needs.

Together with our talented international colleagues, we focus on connecting the needs of businesses with the new possibilities that come with technological progress. Because that's where the real challenges are: inventing and testing things that have never been tried before, getting new applications ready for roll-out, and ultimately guiding clients to select and implement the right technologies – including state of the art Security solutions - to transform their businesses.

At the Accenture Innovation Center for Smart Services in Heerlen, we bring the latest technologies to our global clients to become leading in their industry. In our office, we have the right mix of subject experts and innovative graduates to provide creative, smart and industry-changing solutions. From Blockchain to Robotics Process Automation and Project Management Officer to Cloud Services. We do not only want to impact our clients but also the people around us and the region we work and live in, for example via the local initiatives of our Corporate Citizenship Program. With the right personal coaching and the local and international projects, we offer you to be at your best and shape your career.

How might your week look like?

Marjolein van Zanten

Senior Consulting Analyst SAP
Morning
Midday
Afternoon
monday
Standup
Checking emails
Team briefing new release SAP
Research new specifics of SAP software
Client call Close

Client call

Normally it would be travelling to clients
tuesday
Standup
Client call
Briefing with client team Close

Briefing with client team

Brief about the new product specifics to be added
Workshops
Planning session SAP implementation
wednesday
Standup
Virtual team meeting
Brainstorming SAP implementation design Close

Brainstorming SAP implementation design

Discuss your own ideas with colleagues!
Develop MVP
Develop MVP
thursday
Standup
Checking emails
Implementation plan
Testing prototype
Testing prototype
friday
Checking emails
Internal team feedback meeting
Update with coach Close

Update with coach

Share updates about the progress and receive feedback
Accenture team meeting Close

Accenture team meeting

Align team's tasks

Your background

  • MBO 4 or Associates degree

  • Fluent in Dutch and English and French

  • Problem solver, communicative and to join an new and growing team

Note that experience in customer service is preferred but not a must. If you do not have the experience but do have the right drive, we will provide the right training for this job.

Our offer

Accenture is an incredible place to work - and keep learning. By joining us, you’ll become part of a global company with a world-class brand and reputation.Besides the work we do for our clients, we’re really proud of our vibrant, diverse workplace culture: we believe in openness and honesty, fairness and equality, common sense and realism. We want to get to know the real you and help you explore and grow - whatever it is you're great at. So, you will always have lots of learning opportunities (formal and informal) to improve your role-specific skills and expertise.

Besides our high-profile, challenging projects and our nurturing work environment, we offer excellent employee benefits, including:

·A flexible transport arrangement that suits your personal situation (flexible budget including NS business card)

·An expense allowances

·Discount on Accenture shares

·The possibility to work 4 x 9 hours a week

Interested?

Are your ready to join Accenture as a Customer Service Officer? Apply now and change the world around you.

Questions? Connect with Mieke Ronda, mieke.ronda@accenture.com

Application process

Applying for jobs can be both exciting as overwhelming - and we believe it is crucial that you know where you stand during your application, and what the next steps are. Our process is short - but thorough - and we'd like to get to know you, and see if we are a great fit.

Apply

Found a fitting vacancy or role or want to pitch and propose your own ideas for an assignment? Great! Apply by uploading your CV and cover letter to start the process.

Assessment

Play a set of neuroscience-based games that objectively measures cognitive and personality traits to assess if you match the job. Remember, there is no right or wrong way to play the games - because every trait makes you a great fit for a specific job.

First interview

During the interview, we'd love to get to know you and see if there is a match with our brand and brand values. We will discuss your ambitions and past experiences and tell you all you want to know about the role and Accenture.

Second interview

In the second interview, our senior management would love to get to know you. We will continue to discuss your ambitions, past experiences and we can answer any question you have about the position and work at Accenture.

Offer

If we are both happy to proceed after the interviews, we'd like to make you an offer to join Accenture. We hope we can welcome you soon as a new colleague!

Onboarding

We'd like to welcome you to Accenture and are excited that you have accepted our job offer and agreed upon your start date. You will meet all the new joiners and start your career at Accenture.

Any questions?

Let's Connect

Mieke Ronda

Senior Recruiting Analyst

Hi, my name is AVA.
How can I help you today?